Table of Contents
1. Introduction
Welcome to Practicine. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical education platform.
Important: By using Practicine, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.
Practicine is designed for healthcare education and complies with applicable healthcare privacy laws, including HIPAA (Health Insurance Portability and Accountability Act) where applicable.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, password, role (learner/educator/administrator)
- Profile Data: Specialty, institution, training level, professional credentials
- Educational Records: Learning progress, quiz scores, study time, competency assessments
- Communication Data: Support requests, feedback, survey responses
2.2 Automatically Collected Information
When you use Practicine, we automatically collect:
- Usage Data: Pages viewed, features used, time spent, learning patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Analytics Data: Interaction patterns, performance metrics, error logs
2.3 Information from Third Parties
We may receive information from:
- Your educational institution (enrollment status, role verification)
- Learning management systems (LMS integrations)
- Single sign-on (SSO) providers
3. How We Use Your Information
We use your information to:
- Provide Services: Deliver personalized learning experiences, track progress, generate recommendations
- Improve Platform: Analyze usage patterns, optimize features, develop new capabilities
- Communication: Send educational content, system updates, support responses
- Compliance: Meet legal obligations, enforce terms of service, protect rights
- Research: Conduct educational research (de-identified data only)
- Analytics: Generate reports for institutions, measure learning outcomes
4. Data Sharing and Disclosure
4.1 We Share Information With:
- Your Institution: Educational data, progress reports, compliance information
- Service Providers: Cloud hosting, analytics, customer support tools
- Business Partners: Integrated systems (LMS, EMR) as configured by your institution
4.2 We Do NOT:
- Sell your personal information to third parties
- Share protected health information without authorization
- Use your data for marketing without consent
4.3 Legal Disclosures
We may disclose information when required by law, court order, or to protect safety and security.
5. Data Security
We implement industry-standard security measures:
- Encryption: AES-256 encryption at rest, TLS 1.3 in transit
- Access Controls: Role-based permissions, multi-factor authentication
- Infrastructure: SOC 2 Type II certified cloud providers
- Monitoring: 24/7 security monitoring, intrusion detection
- Audit Logs: Comprehensive logging of access and changes
- Regular Testing: Penetration testing, security audits
Note: No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. HIPAA Compliance
For covered entities and business associates subject to HIPAA:
- We sign Business Associate Agreements (BAAs) as required
- Protected Health Information (PHI) is handled according to HIPAA standards
- We implement HIPAA-compliant security and privacy safeguards
- We provide breach notification as required by law
- We support patient rights regarding access and amendment of records
Educational information that does not include PHI is governed by FERPA (Family Educational Rights and Privacy Act) where applicable.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your account and data
- Portability: Export your data in machine-readable format
- Opt-Out: Decline non-essential communications
- Restriction: Limit processing of your information
- Object: Object to certain uses of your data
To exercise these rights, contact us at privacy@practicine.com.
9. Children's Privacy
Practicine is designed for adult learners and healthcare professionals. We do not knowingly collect information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or platform notification. Your continued use of Practicine after changes constitutes acceptance of the updated policy.
11. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information:
Email: privacy@practicine.com
Mail: Practicine Privacy Team
8735 Dunwoody Place, Suite 7762
Atlanta, GA 30350
Data Protection Officer: For EU/EEA residents, contact our DPO at dpo@practicine.com